You decide that during setup. You can set a live-transfer rule so that when a call hits your emergency criteria, the AI emergency live transfer sends the caller to your cell or your on-call tech — and Ava captures the full intake first, so even if nobody picks up, you still have everything you need to call back.
Some emergency calls you want on your own phone immediately — the commercial account with a stuck dock door, the trapped car with a kid inside. Others you're fine letting Ava book into a window.
During setup, you draw that line. You define what triggers a live transfer: certain call types, certain keywords, certain accounts. When a call trips the rule, Ava lets the caller know she's connecting them right away and transfers to the number you chose.
Here's the part that protects you: the intake happens first. Name, callback number, address, and issue are captured before the transfer. If your cell is busy or you're under a door and miss it, the summary still lands in your SMS and email within seconds. The lead is never lost.
An AI emergency live transfer gives you the best of both setups: the phone is answered instantly, every time, but the calls you personally want still reach you personally.
It beats the old arrangement — forwarding everything to your cell overnight — because the 2 AM remote-battery question never rings you at all. Only the calls that meet your own definition of an emergency do.
For the wider framework on handling every urgent call your shop gets, see 24/7 emergency garage door calls.
Call the live demo and have Ava call you now — hear exactly what your customers will hear when they call your shop.